Still it does depend on the circumstances of the repair. Sure that DVD drive might read discs fine but what if it will not burn right. there are a few reasons.ġ.) A complete diagnostic service will reduce professional liability as people can not say you broke xyz ot that it was working before it was brought in for service.Ģ.) A complete diagnostic service can be used to look for other revenue opportunities. To answer your question about testing a CD-ROM drive when there is no sign of that being the problem.
They can rely too much on the disc and not enougn on the actual techs abiliteis.
That is what I mean about poor implementation.
Many of the tools on the disc are decent and their automated scanning is nice (Especailly in the Best Buy store environment where the agents are pulled every direction. All bias aside I say that the MRI is a good tool but the implementation is poor.
